Information Technology (IT) Specialist

PRIMARY RESPONSIBILITIES

  • Technical triaging, providing status updates and communications to management and end-users and acting as the IT Single-Point-of-Contact for customers to ensure they maintain maximum productivity
  • Process emails, calls and interact directly with in-person walk-up requests
  • Install, upgrade and troubleshoot problems with Microsoft Windows, Office, Exchange, Active Directory, as well as VPN
  • Maintain password and data integrity of various systems; install, configure, troubleshoot and repair laptops, handhelds and other hardware peripherals
  • Integrate BlackBerry client’s email account with BlackBerry services and install configured upgrades of BlackBerry Desktop and Handheld software
  • Demonstrated proficiency in a broad range of IT activities as well as the ability to collect and organize information on a daily basis
  • Ability to apply resourcefulness, research and problem solving skills to resolve complex issues
  • Superior time management and multitasking skills are needed to succeed in the fast paced and busy environment
  • Strong Interpretative and decision making skills are required
  • Requires interpersonal, written and verbal communication skills to effectively communicate with others
  • Previous VPN troubleshooting experience preferred
  • Previous experience with a support ticket tracking system preferred
  • Proven ability to follow policies / procedures, fulfill project initiatives, manage tasks of both self as well as others and provide reporting as required
  • Maintain good corporate citizen role in support of the Eclipse corporate Vision.
  • Adhere to all Health and Safety rules and procedures
  • Complete other duties and projects as assigned
  • Ensure that all business activities are performed with the highest ethical standards and in compliance with the Eclipse Automation Inc. Conduct Code

QUALIFICATIONS:

Education:

  • College degree in a related IT Field or equivalent experience required

Experience:

  • 5 + years IT experience in a custom automation industry
  • Knowledge of computer and laptop hardware components and experience diagnosing and troubleshooting both hardware and software issues
  • Previous technical customer service experience troubleshooting Microsoft Windows products (Windows XP, Vista) as well as Microsoft Office (2003, 2007) are required
  • Experience with Active Directory and Exchange administration required
  • .NET Web Development, VBA, C#.NET, VB Script, Java, HTML, MS SQL Server, My SQL etc.
  • Administration of networking infrastructures including firewalls, SAN/NAS, VPN, Exchange Server, WAN IPSEC, IIS etc.

Eclipse is an AODA compliant organization, and accommodations are available upon request.

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