Sales Account Manager

POSITION TITLE: Sales Account Manager
DEPARTMENT: Sales
REPORTS TO: Business Development Director

MAJOR DUTIES: 

  • Reporting to the Business Development Director, the Sales Account Manager will work with and leverage the Management and Applications teams to identify and qualify custom automation sales opportunities and provide technical advice in order to accelerate sales growth.  Must be familiar with custom the automation field, practices, and procedures, as they relate to the industry sector. The incumbent will rely on their extensive experience and judgment to plan and accomplish sales target & objective, and deliver the Eclipse Vision and the Eclipse Entrepreneurial Culture.

PRIMARY RESPONSIBILITIES:

Technical

  • Proactively recognize issues, initiate action, assist in problem solving and evaluate results on major issues
  • Develop comprehensive strategy for each account with focus to foster strong, long term relationships, while identifying current and future projects and broadening our current scope of business
  • Develop and expand sales activity within specific accounts in key markets
  • Interact with Canadian and US offices to ensure the successful implementation of new customer acquisition plans to attain overall business objectives
  • Create brief ‘white papers’ that detail the customer, the applications and the purchase of additional products/systems for leverage by other sales groups within the company
  • Obtain and review bid specifications, coordinating all aspects of proposal, technical resource activities and necessities as required to construct a sound and saleable technical solution
  • Familiarity with customer relationship management systems
  • Bring innovative thinking and problem solving to our customer’s problems

Leadership

  • Promote positive relations between departments and with partners, customers, vendors, and distributors.
  • Responsible for the development and maintenance of customer relations
  • Recommend and administer policies and procedures to enhance customer relations which support continuous improvement initiatives
  • Recommend Eclipse Database improvements on an ongoing basis to increase efficiency throughout the company
  • Continuously resource new innovative solutions for corporate competitiveness
  • Natural ability to produce and deliver company’s capabilities presentations
  • Ensure concepts meet Eclipse Automation quality, safety and reliability standards
  • Adhere to the Eclipse Project Operating Policy
  • Promote Personal Development and Safe work practices, working environment and improve department operations
  • Complete other duties and projects as assigned
  • Foster the development of a culture reflective of the core values of the business

Project Execution

  • Ensure scheduled milestones are met
  • Ensure Eclipse policy and procedures are consistently followed
  • Notify the appropriate departments if milestones cannot be met
  • Ensure that company ISO standards are followed

Travel

  • Expectation of travel up to 50% of the time could be anticipated, however this may be exceeded in exceptional circumstances to meet sales or project needs

QUALIFICATIONS: 

Education:

  • University Degree or College Diploma in Mechanical/Electrical Engineering or Business, with experience in Automation

Experience:

  • 5-10 years of outside sales experience, preferably in an automation environment
  • Strong technical product and systems sales background with at least 10 years of relevant experience
  • Excellent written and verbal communication skills
  • Exceptional Organizational and Coordination skills
  • Self-Starter, capable of taking initiative to identify and resolve problems
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