Services built around you. For you.
We deliver automation service and support designed to lower total cost of ownership and extend the life of your investment.
Overview
The reality factory teams face
Keeping automation systems running is a daily challenge for factory teams. Downtime is expensive, documentation is often incomplete, and skilled resources are stretched thin. Many automation solutions were built for short-term delivery, not long-term maintainability. As a result, teams struggle to support, optimize, and evolve critical systems, increasing risk, delaying improvements, and diverting focus from core production goals.
To move forward, factories need automation partners who think beyond commissioning and handover. Sustainable automation requires clear ownership, robust standards, and systems designed for longevity. With the right operational approach, teams regain control, reduce risk, and create a foundation that supports continuous improvement rather than constant firefighting. We have the talent and capability to support, service, and take ownership of machines and systems—no matter who integrated them.
The service and support challenges no one budgets for:
Unplanned downtime caused by unknown failure modes
Legacy systems with missing or outdated documentation
Obsolete components that can no longer be sourced
Skills gaps as experienced technicians retire
Reactive maintenance that prevents improvement
Poor spare-parts visibility and inventory discipline
Factory automation support that keeps production moving
As a global leader in factory automation, we deliver smart factory systems powered by advanced engineering, robotics, vision systems, and digital integration. Your factory automation system is a long-term investment. Our support services extend that value beyond commissioning, ensuring your factory automation continues to perform.
We provide responsive, end-to-end support through a distinct set of service packages built around you. A flexible mix of on-site and virtual services, including troubleshooting, preventative maintenance, remote diagnostics, software updates, and real-time collaboration ensure you get the expertise you need, when and where you need it.
Solve automation challenges before they stop you
When factory automation systems fail, the impact is immediate, lost production, rising maintenance costs, and increased risk. Even the most advanced systems face service and support challenges that limit reliability and efficiency, making it essential to identify these issues to reduce downtime, control costs, and protect long-term performance. These are the most common challenges plants face and the problems that must be addressed to keep operations running reliably.
- Unplanned downtime – unexpected equipment failures stop production and are costly to diagnose and repair.
- Hard-to-troubleshoot issues – intermittent faults and limited diagnostics slow root-cause analysis.
- Skills and knowledge gaps – plants lack trained factory automation experts as systems grow more complex.
- Multi-vendor complexity – different automation brands and platforms don’t integrate or support easily.
- Obsolete and legacy systems – end-of-life hardware and software increase failure risk and limit support.
- Poor documentation – outdated or missing drawings, programs, and backups delay repairs.
- Limited remote support – restricted access prevents fast expert troubleshooting and recovery.
- Slow vendor support – legacy OT systems are vulnerable to cyber threats and compliance issues.
Lifecycle services that deliver results
Factory automation doesn’t stop at commissioning. We support your systems across the full lifecycle—from concept and ramp-up to optimization and upgrades. With more than 25 years of experience, our proven methodologies reduce risk, improve consistency, and help your automation adapt as your business grows.
Our capabilities span robotics, controls, SCADA/MES, vision integration, fabrication, machining, factory data digitization, simulations, Augmented reality (AR) training applications, digital twins, and advanced engineering services, delivering true end-to-end support for projects of any size or complexity.
Factory Automation that works as hard as your operations team.
Choose your plan
Service packages that fit your operation
Every customer receives our Economy service package, with the option to upgrade to Essential, Enhanced, or Elite tiers for additional coverage. Each tier is customizable to align with your operational goals and support needs.
Economy
Essential
Enhanced
Elite
Economy
The Economy service package is for companies that prefer to manage most maintenance and support internally while maintaining access to essential project documentation. It includes the bill of materials, spare parts list, O&M manual, and training to help teams stay self-sufficient and organized. This package gives companies a cost-effective way to maintain visibility into their system without ongoing service commitments.
Essential
Includes everything in Economy, plus the Essential service package. It provides key documentation, spare parts readiness lists & kits, O&M manual, warranty support, training, and access to a dedicated service team with on-call support during business hours. This package provides teams with a foundation for managing day-to-day needs while keeping critical information and parts readily accessible.
Enhanced
Includes everything in Essential, plus the Enhanced service package is for companies that need more structured support but still handle much of their maintenance in-house. It includes everything in Essential, plus spare parts kitting and tagging, scale pricing, parts revision management, and semi-annual inspections. This package helps overextended teams stay on top of maintenance and reduce downtime by providing additional service support.
Elite
Includes everything in Essential, plus the Elite service package is for companies that run lean teams or high-volume operations and require comprehensive support. In addition to everything in Enhanced, it provides, preventive maintenance services options, OEE management options, enhanced training and ramp-up production assistance. This package gives teams the highest level of coverage to maintain uptime and performance.
| Feature | Economy | Essential | Enhanced | Elite |
|---|---|---|---|---|
| Bill of materials | ✓ | ✓ | ✓ | ✓ |
| Spare parts list | ✓ | ✓ | ✓ | ✓ |
| O&M manual | ✓ | ✓ | ✓ | ✓ |
| Limited training | ✓ | ✓ | ✓ | ✓ |
| Warranty | ✓ | ✓ | ✓ | ✓ |
| Dedicated service team | ✓ | ✓ | ✓ | ✓ |
| On-call support (business hours)* | ✓ | ✓ | ✓ | ✓ |
| Spare parts readiness kit | ✓ | ✓ | ✓ | |
| Semi-annual reliability inspections | ✓ | ✓ | ||
| Go-live support | ✓ | |||
| Customization and priority handling | ✓ |
*On-call support is provided during standard business hours. All support offerings may require separate service contracts.
Watch our service and support capabilities
The Automation Lifecycle
Explore the Eclipse Automation lifecycle
One partner. One process.
Eclipse brings your automation project to life—from strategy to launch and beyond. It all starts with smart planning: mapping your processes, validating ideas, and identifying the right solution.
This foundation fuels a proven end-to-end lifecycle that spans advanced engineer services (AES), pre-automation system development, vertical integration, and post-launch optimization. By aligning goals early and managing everything under one roof, you gain a faster, more confident path forward with reduced risk.
The Eclipse service and support advantage
Not every improvement requires new equipment. We help extend asset life and improve performance through audits, upgrades, line reconfigurations, relocations, and reliability planning. Our structured approach ensures systems are safely executed, validated, and optimized for long-term success. With operations across Canada, the U.S., and Europe, we bring global reach, cross-industry insight, and long-term partnership to every project.
faqs
Frequently asked questions
What factory automation services does Eclipse Automation provide?
Eclipse Automation provides comprehensive factory automation services and support across robotics, controls, vision systems, SCADA/MES, and digital integration platforms. Our teams support both modern and legacy industrial automation systems, helping manufacturers improve reliability, reduce downtime, modernize infrastructure, and extend the lifecycle of automation assets.
What is included in your factory automation support service packages?
Do you offer remote automation support and monitoring?
Yes. Contact us for more details. This enables faster troubleshooting, quicker recovery times, and access to expert automation engineers without delays caused by travel or onsite availability.
Do you support legacy automation systems and multi-vendor environments?
Yes. We specialize in supporting legacy automation systems, obsolete equipment, and multi-vendor industrial automation environments. Many manufacturers engage us when systems lack documentation, include unsupported components, or are difficult to troubleshoot. We help stabilize performance, improve documentation, and create a clear modernization roadmap.
How do your automation services help reduce downtime?
Our industrial automation support services are designed to reduce unplanned downtime by addressing root causes such as:
- Poor or missing documentation
- Difficult-to-diagnose faults
- Skills gaps in automation expertise
- Aging or obsolete components
- Reactive maintenance practices
Through preventative maintenance, reliability inspections, structured documentation, and remote diagnostics, we help manufacturers shift from reactive firefighting to predictable system performance.
When should manufacturers invest in factory automation support services?
The most successful manufacturers invest in automation lifecycle services before failures occur. While we provide urgent troubleshooting when needed, proactive support helps:
- Extend the life of automation assets
- Improve reliability and maintainability
- Reduce total cost of ownership (TCO)
- Protect production performance
- Improve long-term ROI on automation investments
Preventative support consistently delivers better operational and financial outcomes than reactive service alone.
